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Privacy Policy

Last updated: 25/07/2026

THIS PRIVACY POLICY ("PRIVACY POLICY") SETS FORTH HOW RED NEURON LAB USES AND PROTECTS THE PERSONAL INFORMATION THAT USERS GIVE TO RED NEURON LAB WHEN USING THIS WEBSITE. THIS PRIVACY POLICY APPLIES TO PERSONAL INFORMATION COLLECTED ON THE WEBSITE AND DOES NOT APPLY TO INFORMATION COLLECTED BY OTHER MEANS.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY CONTINUING TO ACCESS THE WEBSITE OR PROVIDING PERSONAL INFORMATION, YOU CONSENT TO ITS USE IN ACCORDANCE WITH THIS POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT USE THE WEBSITE OR SERVICES.

You may withdraw your consent at any time by emailing contact@redneuronlab.in.

Access to the Website is subject to the Terms of Use. Capitalized terms not defined here shall have the same meaning as in the Terms of Use.

1. Introduction

We, Red Neuron Lab ("Company", "We", "Us", "Our"), operate redneuronlab.in ("Website"), which showcases the Bharat Gateway Pro industrial IoT gateway, the HiveProvisioner cloud platform, and related services ("Services").

We collect and store personal information of visitors ("Users", "You"). This Privacy Policy explains how we collect, use, and protect such information.

We value your trust and recommend reading this policy carefully.

2. Governing Statute

This Privacy Policy is governed by the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and other applicable laws of India.

3. Information Collected

We may collect the following Personal Information:

  • Name
  • Contact number
  • Email address
  • Company name and location details
  • Any other information shared via the Website (e.g. through our contact form)

We may also collect:

  • Usage data from your interaction with the Website
  • Technical data via cookies, web beacons, and logs

This helps us improve your experience and analyze website performance.

You may opt out by emailing contact@redneuronlab.in.

If you withdraw consent, we may discontinue services associated with your data.

4. How We Use Personal Information

  • To contact you regarding your enquiry or request
  • To improve Website experience
  • To manage relationships and provide our Services
  • For analytics and demand insights
  • To provide technical support for Bharat Gateway Pro and HiveProvisioner
  • To enhance our offerings

We do not sell, rent, or trade your Personal Information.

5. Disclosures

We may share information in the following cases:

  • Affiliates: To respond to your requests
  • Business Partners: For analytics, storage, and service improvement
  • Service Providers: Under confidentiality obligations
  • Business Transfers: During mergers or asset sales
  • Legal Authorities: To comply with legal obligations

6. Data Retention

We retain your data as long as necessary for service delivery, legal compliance, and dispute resolution. Data deletion may take time due to system latency.

7. Security

We follow industry-standard security practices, including:

  • Secure servers
  • Periodic backups
  • Protection against unauthorized access

However, no system is completely secure, and risks like hacking or data breaches may exist.

8. Access to Website

This Website is not intended for individuals under 18 years. We do not knowingly collect their data.

9. Non-Personal Information

We may collect non-identifiable data such as browser type and referral sources for analytics purposes.

10. Anonymized Data

We may convert Personal Information into anonymized data for analytics, research, and service improvement.

11. Social Media

If you share information on social platforms linked to our Website, we are not responsible for misuse by third parties.

12. Reservation of Rights

All rights not expressly granted are reserved by the Company and its licensors.

13. Indemnification

You agree to indemnify the Company against claims arising from:

  • Information you upload or submit
  • Violation of others' rights
  • Use of Website features

14. Limitation of Liability

We are not liable for:

  • Direct or indirect damages
  • Loss of data or revenue
  • System unavailability

15. Disputes

All disputes are governed by Indian law, with courts in Jodhpur, Rajasthan having exclusive jurisdiction.

16. Changes to Policy

We may update this Privacy Policy periodically. Last updated: 25/07/2026.

17. Contact Us

For queries, contact us at contact@redneuronlab.in or write to us at iStart Nest Incubation Center, Vikramaditya Nagar, Surya Colony, Jodhpur, Rajasthan 342011.